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TRAINING: TLG Customer Service
Course Title: TLG Customer Service
Provider:
Course Location: Dudley, Sandwell, Wolverhampton
Course Type: SWAP
Start Date: 25/03/2024
End Date: 05/04/2024
Course URL: Find out more & apply
Sector: Other (Please state)
About This Opportunity
Course/Provision content: (This will be used has promotional information by the Work Coaches)*
Welcome to TLG
Welcome, Introduction to course, Housekeeping & Health & Safety rules. Enrolment paperwork and initial assessment. Ice Breaker activities. Write personal statement for application. Introduction to TLG
My Way Online Training
Register with Learn My Way online training – start and complete basic IT training.
Food Hygiene Level 2
The learners will be taught and will complete an online Food & Hygiene level1 course through to certification.
Effective Communication
Effective Communication. Understand why effective communication is important. Understand the importance of positive and appropriate behaviour.
Personal Hygiene
Help and inform learners to understand the importance of good personal hygiene & personal presentation. Understand how personal hygiene is important within the working environment, especially in hospitality.
Safeguarding
Safeguarding in the workplace.
Manual Handling.
Learn how to safely move product in a working environment.
Confidence boosting
Developing Personal Confidence. Various modules.
Health & Safety,
Understanding basic Health & Safety issues in the workplace, Control of Substances hazardous to health.
COSHH
Control of substances harmful to humans.
Prepare for Interview
Reflecting on self-development during the course and getting mentally prepared for interview. Engage in mock interview with post interview analysis.
Interview
TLG staff will interview each candidate on the last day of the course. There will be a team of interviewers who will carry out an in depth interview and complete all necessary NHS paperwork.
Work Experience
The students will visit the actual workplace for introduction from the employer.
Eligibility & Requirements
19+ Unemployed