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TRAINING: Contact Centre Operations
Course Title: Contact Centre Operations
Provider:
Course Location: Birmingham, Wolverhampton
Course Type: SWAP
Start Date: 13/05/2024
End Date: 24/05/2024
Course URL: Find out more & apply
Sector: Other (Please state)
About This Opportunity
Unit 1 – Career Development in Telecommunications
Unit 2 – Compliance in a Contact Centre
Unit 3 – Sharing Best Practice
Unit 7 – Sales in a Customer Service role
Unit 8a – Customer Service (Profiling, Rapport Building)
Unit 8b – Customer Service (Brand Image, CSAT scoring)
The candidate will also gain an understanding of resilience and conflict management.
Eligibility & Requirements
19+ Unemployed
Find Out More & Apply
