Reservations Agent

A fantastic opportunity for a Reservations Agent to join us at Kimpton Clocktower on a Full-Time contract!

You will earn £13.03 per hour, equal to £27,102.40 salary, plus on target bonus of 10% of annual base salary

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!

Check out our Instagram page @kimptonclocktower!

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!

Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Our passion is YOU…come as you are!

Here, you will have space to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As a Reservations Agent, you will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets.

Our Reservations Agent mainly:

• Handles individual enquiries and bookings in an efficient and pleasant manner.
• Handles and communicates special requests to various departments
• Provides service of high quality and high accuracy for all reservations. Ensures relevant platforms / systems are up-to-date including OTA extranets
• Checks all reservations correspondence prior to arrival ensuring accuracy and maximising occupancy
• Ensures daily / weekly reservations tasks are completed
• Ensures all standards and procedures comply with IHG and UK Managed Hotels’ standard
• Ensures enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
• Actively considers prevention, recovery and investigation of any complaints
• Consistently delivers an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
• Establishes client requirements and identifies/ how the hotel can facilitate their needs

Given the nature of this role, it is important that you have some Reservations Experience whether you have previously worked in a Hotel or a Destination Venue. Along with the above, you’ll pride yourself on your high levels of attention to detail and delivering our brand standards.

To succeed as a Reservations Agent, you will need:

• A minimum of 1 years’ experience within a Reservations or Front Desk role in a similar sized property is essential.
• Experience in delivering high quality of customer service skills.
• Ability to prioritise work tasks and maintain high accuracy.

Our Reservations Agent enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Subsidised childcare support
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Reservations Agent!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.