Head Concierge

At Kimpton Fitzroy London we are looking for a Head Concierge to join our luxury hotel in Central London with an immediate start

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

As a Head Concierge we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As our Head Concierge your role is pivotal in ensuring that each guest's experience is seamless, memorable, and tailored to their individual preferences. By acting as a bridge between the guest, the hotel, and the surrounding community, the Head Concierge plays a key role in creating personalized and extraordinary stays.

Key responsibilities of our Head Concierge include:

• Guest Interaction: Engaging directly with guests from the moment of their booking, ensuring that their expectations are exceeded throughout their stay. This includes offering recommendations, handling special requests, and addressing any issues promptly.
• Team Leadership: Leading and motivating a team of concierges, ensuring they are well-trained, knowledgeable, and equipped to provide exceptional service. This includes fostering a culture of collaboration and excellence within the concierge team.
• Pre-arrival and Post-departure Services: Proactively managing guest experiences before their arrival and after their departure. This includes organizing personalized itineraries, arranging transportation, booking reservations, and following up after check-out to ensure satisfaction.
• Local Expertise: Serving as a key resource for guests looking to explore the local area. This involves maintaining strong relationships with local businesses, tour operators, and attractions, and curating exclusive or tailored experiences that enrich the guest’s stay.
• Problem Solving and Anticipation of Needs: Anticipating guest needs and resolving any potential issues before they arise, ensuring smooth operations and a high standard of guest satisfaction.

Through these activities, our Head Concierge is essential in elevating the guest experience and ensuring that both individual and collective needs are met in a timely, professional, and welcoming manner.

What we need from you:

• 2+ years of team leadership experience in a hotel environment.
• Proven track record of success in training, process implementation, and audit compliance.
• Golden Keys membership is essential.

If you have previous Concierge experience, you hold a Golden Key membership, take pride in your personal presentation and you think you’ve got what it takes we’d love to hear from you.

We are committed to offer and provide our Head Concierge with a competitive salary and a large range of benefits:

• Competitive annual salary plus great IHG perks!
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service. Plus, the opportunity to take part in volunteering days if you wish to do so.
• We provide every employee company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
• Most importantly, we’ll help you grow, and develop you as an individual.

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.