Customer Service Executive

InstaVolt the largest owner operator of rapid electric vehicle charging stations across the UK and we pride ourselves on customer experience and satisfaction. Our teams provide a full range of support to our stations, as well as playing a crucial role in the expansion of the network and the continuation of our reputation as best in the industry. This a great opportunity to get involved with one of the fastest growing companies in an industry that is going to see huge growth over the coming years. Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat in a professional and timely manner.
• Assist in resolving customer complaints and providing effective solutions.
• Maintain accurate records of customer interactions using CRM software.
• Provide customers with information about products, services, and company policies.
• Learn and apply problem-solving techniques to enhance the customer experience.
• Take part in team meetings and training sessions to build product knowledge.
• Identify opportunities to improve customer service processes and share ideas with the team.
• Handle administrative tasks such as updating databases and managing correspondence.

Skills and Qualities Required

• Excellent communication and interpersonal skills.
• Positive attitude with a passion for helping others.
• Strong organisational and time-management skills.
• Ability to remain calm and professional under pressure.
• Proactive problem-solving skills with attention to detail.
• Basic computer literacy, including familiarity with Microsoft Office (Word, Excel, Outlook).
• A willingness to learn and adapt to new systems and processes.

Other benefits to include:

• 10% discretionary annual bonus
• Company sick pay (30 days full pay & 30 days half pay per annum)
• 25 days holiday + Bank Holidays
• Life insurance at 3 x annual salary from day 1
• Admission to pension scheme following successful completion of probationary period
• Ongoing training in career building avenues, health & safety and any other area that will be of benefit to the business and the employee
• Access to PerkPal platform
• Quarterly company events
• Free snacks & drinks in the office
• Free office parking