Customer Service Advisor

Contract: Permanent Location: Hybrid Working (Head Office: in Quorum Business Park, Newcastle upon Tyne This is a hybrid working role, so you’ll need to be able to work from our Head Office a minimum of once a week and Training is full time on site. Hours per week: 37 Salary: £22,671 - £23,982 

About the role

Do you have excellent customer service skills? 

Do you want to work as part of a dedicated and engaged team? 

We’re excited to be looking for Customer Support Advisors to join our Customer Support team. 

The Customer Support Advisor is a critical role, supporting our centres and learners through inbound contact using phone, email, and live-chat channels. We're proud of the service that we offer to our customers, and are looking for individuals who are passionate about, and have experience of delivering, excellent customer service. 

You’ll assist NCFE in driving outstanding levels of customer service to all our customers, stakeholders and partners by answering enquiries, providing product information and responding to business enquiries. 

This role will be responsible for actively engaging with customers to provide them with first class customer support, assistance and technical advice, including general enquiries and administration support. 

The position requires a professional attitude and commitment to achieving business objectives. Our team are service experts with a wide knowledge of the business and the education market, they are driven by delivering exceptional service to our customers as well as identifying and following up new business opportunities to generate additional revenue.  

We’d love to hear from you if you offer the following: 

• Excellent telephone manner; written and oral communication skills, including good grammar and spelling as well as interpersonal skills
• Experience of working within a customer service role (this might include telephone, email, face to face and/or webchat service)
• Demonstrable skills and knowledge of MS office (or similar IT systems)
• Ability to work under pressure within a fast-paced environment
• Goal orientated and self-starter attitude
• Ability to work under minimal supervision

Feeling inspired? Read the full Job Description to find out more.

What will we offer you in return? 

You’ll have access to a fantastic range of benefits which support your personal development and wellbeing, including:

• A minimum of 25 days annual leave, plus 8 bank holidays
• An additional 3 days off during the Christmas closure
• £200 personal development allowance annually
• £400 towards any NCFE accredited qualifications annually
• Two hours a month to spend on personal development
• Free learning resources on our in-house 'Learning to Grow' platform
• A flexible and hybrid approach to working
• Westfield Health Cash Plan worth up to the value of £635
• Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions   
• Doctor Line - same day appointments  
• Company Pension, employer’s contribution up to 9% when you contribute 3%
• Life Assurance (4 x basic salary)  

Shape real change with an NCFE career 

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website https://www.ncfe.org.uk/  

How to apply  

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Wednesday 7 August 2024 

Interviews: 1^st stage will be held on an ongoing basis via telephone screening, 2^nd stage will be held on the morning of Friday 16 August 2024 via an Assessment Centre at our Head Office in Newcastle upon Tyne

Equality, Diversity and Inclusion (EDI) statement  

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.  

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.