Customer Service Apprentice

Contract: Fixed-term contract- 12 months

Location: Mansfield Office

Hours per week: 37

Salary: £14,736.15

About the role

NCFE is committed to developing our colleagues through our Vision for our People and we’re excited to be able to offer an opportunity to work for us as an Apprentice, allowing you to join our Skills Assessment team whilst studying towards a Maths and English qualification.

The role of Customer Service Apprentice is critical to the success of NCFEs ambitious income growth targets. You’ll be part of a team responsible for the growth, retention and New Business of our Skills Assessment products and the wider NCFE products and services on offer being able to offer our NCFE products through our targeted Verticals and Sectors. 

In this apprenticeship, you’ll learn how to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. Your customer interactions may cover a wide range of situations and can include;  Teams face-to-face, telephone, email and live chat.

Your apprenticeship training will take place over 12 months and will include both on and off-the-job learning. In a typical week you’ll spend 20% of your time on off-the-job training which can include shadowing, online learning, and self-directed learning. You’ll also receive support from a mentor who will monitor your training progress.

How you’ll make an impact:

• Providing a high level of support/ Training over the phone/ teams & possibly F2F of allocated customer based to retain and grow Skills Assessment customer base, though renewals and Mid Term Adjustments
• Providing commercially accurate proposals for Renewals and Mid Term Adjustments
• Supporting Customer based with queries via Phone, Email and Live Chat
• Supporting Customer base with on boarding sessions and on-going training needs on the Skills Assessment system

We’d love to hear from you if you offer the following: 

• Attention to detail and ability to work accurately
• Strong oral and written communication skills
• Customer Retention skills – understanding and implement tactics to avoid churn
• Passion and drive to achieve exceptional business results
• A commitment to effectively managing your time between working and studying

Feeling inspired? Read the full Job Description to find out more.

What will we offer you in return?

You’ll have access to a fantastic range of benefits which support your personal development and wellbeing, including:

• A minimum of 25 days annual leave, plus 8 bank holidays
• An additional 3 days off during the Christmas closure
• £200 personal development allowance annually
• £400 towards any NCFE accredited qualifications annually
• Two hours a month to spend on personal development
• Free learning resources on our in-house 'Learning to Grow' platform
• A flexible and hybrid approach to working
• Westfield Health Cash Plan worth up to the value of £635
• Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions  
• Doctor Line - same day appointments
• Company Pension, employer’s contribution up to 9% when you contribute 3%
• Life Assurance (4 x basic salary) 
• A commitment from your mentor to ensure onsite training and support is provided

You can visit our Working as an apprentice for NCFE page to find out more about the benefits of joining us as an apprentice. You’ll also find some CV and interview tips to support you throughout the process.

Shape real change with an NCFE career

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind. 

Want to know more? Take a look at our website https://www.ncfe.org.uk/