IT Apprentice Technician from Everon Ltd – 19th August #CreateYourFuture

Are you living in the Leeds area? Do you love working with the latest technology? Do you enjoy seeing the smile on a customer’s face when you help them solve a problem? Are you detail oriented, organized and self-motivated? Do you want a say in the way you work? If so – then read on…

The Position: You are seeking a position for “1st/2nd Line IT apprentice technician”

Main Responsibilities:

• You’ll be the first point of call for customers who need help and support
• You will try to resolve customer issues during first contact where possible
• If the problem or request needs escalating, relevant information will be taken and added to our ticketing system to be escalated further
• Proactive maintenance will also be implemented to help us prevent IT problems from becoming bigger IT problems.
• You will be monitoring our helpdesk system to ensure that new requests are resolved or escalated where needed
• to work individually and as part of a team
• Help the team with project work where needed
• to provide world class customer service
• to troubleshoot and analyse technical issues and situations with critical thinking skills
• to Research Technology improvements for our customers
• to have excellent written and verbal communication skills
• to produce detailed documentation for customers and the team

For further information on this opportunity please click here