Customer Service Executive Apprenticeship opportunity with Northgate Lighting Ltd – Leeds #CreateYourFuture

• Being the first point of contact for customers wishing to return an item and applying prescribed procedures effectively.
• Answering incoming customer calls, dealing with their queries.
• Answering customer emails.
• Providing customer support.
• Dealing with sales issues and customer complaints, investigating the detail and providing suitable and timely response to all queries.
• Speaking with suppliers, chasing orders.
• Working with manufacturing department to make sure customers’ requirements are met.
• Dealing with returns, faulty or damaged items.
• Contacting Customers relating to returns/faults/damages and obtaining information to speed the process.
• Managing delays.
• Making sure customers’ orders are fulfilled on time and any issues solved promptly.
• Dealing with carriers and transportation.
• Organising proof of deliveries.
• Working closely with warehouse team regarding customers’ orders.
• Attending monthly Group Customer Service meetings.
• Assessing the issue, investigating the detail and providing suitable and timely response to all queries.
• Escalating to Customer Service or Service Improvement Manager when necessary to ensure effective and timely service at all times.

Closing Date – 20/10/21

Find out more information here