Embarking on an apprenticeship with Hanson UK presents an opportunity to begin a fulfilling and diverse career while gaining valuable certifications. Discover their Customer Service apprenticeships in Leicestershire and #CreateYourFuture!
About the opportunities
Hanson UK are excited to introduce a fresh apprenticeship program in customer service. If you are currently finishing your GCSEs and seeking a chance to acquire knowledge while earning, search no more.
Their Syston office has three fantastic positions available in Cement, Aggregate & Asphalt, and Concrete departments.
Customer Service Agent Apprentice for Aggregates
Customer Service Agent Apprentice for Cement
Customer Service Agent Apprentice for Supply Chain
Benefits
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Access to our Employee Assistance Programme for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your career
- A comprehensive structured induction programme
- Experience within a well-respected global market leader
Responsibilities
Developing self
- Take ownership for keeping your service knowledge and skills up to date.
- To update all areas of knowledge, skills and behaviours as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
- You will be required to complete a study and apprenticeship program. Successful completion will result in a Customer Service Specialist Level 3 apprenticeship. You will be required to commit to a blended learning package and allocated off the job training time during your working week to assist in your studies. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at
- Professional level.
- Consider personal goals and propose development that would help achieve them.
Team working
- Frequently and consistently communicate and work with others in the interest of helping customers efficiently.
- Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice.
Equality – treating all customers as individuals
- Treat customers as individuals to provide a personalised customer service experience.
- Uphold the organisations core values and service culture through your actions.
Skills / Experience
- Applications will be considered from those who have or are likely to obtain a Minimum of a Grade 4 ( formerly Grade C) or above in GCSE in Maths and English.
- Predicted grades must be verified by official School reports.
- Good communication skills with the ability to negotiate at all levels
- Working understanding of standard Microsoft software packages
How to apply
If you’re interested in applying for these fantastic apprenticeship opportunities, click the links below and apply for the opportunity that’s right for you!
Customer Service Agent Apprentice for Aggregates – Leicestershire
Customer Service Agent Apprentice for Cement – Leicestershire
Customer Service Agent Apprentice for Supply Chain – Leicestershire
