Customer Service Apprenticeship At Mitcham Arc: #CreateYourFuture

Fix Auto are offering a fantastic opportunity for an Apprentice Customer Service Technician join their busy workshop in Mitcham. Learning how to provide industry leading services to customers.

Duties to include:

• Be a confident first and last point of contact with customers
•  Take customer bookings and scheduling services and repairs
• Communicate effectively with both customers and the vehicle technicians
•  Manage customer complaints
• Offer advice and guidance for vehicle care, warranty retention and warranty claims
• Sales/advice for accessories and modifications
• Collate information for CSI As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.

Once the apprenticeship is complete they will be able to:

•  Take orders from customers both face to face and over the phone
•  Maintain an ordered stock room and find parts from stock
•  Raise invoices
•  Liaise with other members of staff
•  Customers may include members of the public, service departments of dealerships, and garages
•  Advise on accessories and modifications