Customer Service Advisor Apprentice At Lexus Cambridge: #CreateYourFuture

The role of a Customer Service advisor is vital to the smooth running of the aftersales department.

Closing date: 30 November 2021

Duties will include:

• Using systems, equipment and technology to meet the needs of your customers
• Using a range of questioning skills, including listening and responding in a way that builds rapport
• Understanding the difference between internal and external customers
• Knowing the internal policies and procedures, including any complaints processes and digital media policies
• Understanding the different needs and priorities of your customers and the best way to manage their expectations
• Understanding your role and responsibilities
• Knowing the targets and goals you need to deliver against