The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Closing date: 30 November 2021
Duties will include:
Using systems, equipment and technology to meet the needs of your customers
Using a range of questioning skills, including listening and responding in a way that builds rapport
Understanding the difference between internal and external customers
Knowing the internal policies and procedures, including any complaints processes and digital media policies
Understanding the different needs and priorities of your customers and the best way to manage their expectations
Understanding your role and responsibilities
Knowing the targets and goals you need to deliver against
Desired skills
Logical
A good listener
Able to listen and follow instructions
Organised
Personal qualities
Willing to study
Able to work in a busy, fast moving environment
Desired qualifications
Ideally, you will have, or be predicted to gain, good GCSE’s (or equivalent) in English and maths, although these are not essential. However, you must be literate and numerate
Weekly wage
£172.00
Working week
Monday – Friday, between 08:30 – 17:30.
Total hours per week: 40.00
Expected duration
2 years
Apprenticeship level
Intermediate
Level 2 (GCSE)
Positions
1 available
Address: Unit 1, Coldhams Business Park, Norman Way, Cambridge, CB1 3LH
For more information on this job opportunity click here.
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