Looking for apprenticeships? Explore this opportunity from Hargreaves Lansdown starting September 2023 and apply!
Are you looking to join a fast-growing, innovative business where you can gain valuable on- the-job experience? Hargreaves Lansdown are looking for sixteen apprentices to join their Client Contact Administration scheme in Bristol.
You’ll be joining the award-winning service team and providing exceptional service and support to over one million financial services clients. This is a fantastic opportunity to build your communication skills, develop your financial acumen and get hands on to learn about savings, pensions and investments first- hand.
We’re growing quickly, and want to bring new talent, like you, into our business. We welcome applicants from a diverse range of backgrounds with different skills and experiences.
A typical day
- You will join our 800 colleagues in our OMNI channel team. The role will sit within either our Helpdesk team, dealing with client calls or our Operational teams running back office and administration tasks with accuracy and contributing to operational targets for the team.
- This role will require you to understand our clients and their needs in order to deliver the outstanding service they expect.
- You’ll learn the skills and develop the knowledge required to work within our OMNI Channel teams.
- The work will involve using a few different systems, data skills, Excel and working with your team to answer simple and complex client queries or support a colleague in another part of HL.
You must have
GCSE English and Maths 4-9 (C-A*) or equivalent
Skills needed
- Problem solving, communication and learning
- Coachable – you are self-reflective and strive for continuous improvement
- Determined – you are obsessed with the client and will do whatever it takes to ensure their needs are met
- Connected – you can build a personal and supportive relationship with our clients and with each other
- Creative – you are motivated to find creative ways to solve problems and develop new solutions
- Adaptive – you are bright and curious, flexible to change and ways to improve
- Responsible – you will become and expert to help our clients identify and achieve
Details
Job salary (per annum): £21,255
Working Hours: 9:00 – 5:30pm Mon – Fri
Start Date: 25th September 2023
Hybrid working: 2-3 days in the Bristol office
Apply Now
