Take a look at Natalia’s story from curious Cleaning Operative to Business Support Officer thanks to BICSc accreditation.
In late May, at a BICSc all staff meeting, Maureen Kelso, Senior Verifier, came running up to me, full of excitement about Natalia, an amazing Assessor she had met at an ATM reapproval at Amazon. Maureen continuously praised Natalia for her work and the ways in which she cared for the development of the cleaning operatives at the centre. Two minutes into my interview with Natalia, I knew exactly what Maureen meant.
In 2014 Natalia joined Mitie as a cleaning operative simply because it fit around her personal life and she wanted a new challenge. She joined the company with no cleaning knowledge or experience but with a thirst to learn everything she could! A year later, Nat was promoted to Supervisor and this is where she was able to start sharing the knowledge she had accrued through her time. Nat started by training her team systematically through everything they needed to know and everything they may want to know. She called this the “A to Z” of cleaning. She wanted to ensure that her team all followed a standardised method for cleaning and along the way taught herself from Mitie training models, how to teach her staff how to understand compliance related documentation and best practice. Nat remarked at how much this was a pivotal moment in her career, watching the development of her team,:
“I was so happy, they understand it; they do it, they keep themselves and others safe! Do you know how proud that makes you?”
In more recent years, Nat has been a Manager Assistant, helped with mobilisations and is now working as a Business Support Officer within the central team, where she is able to best support the teams out on the amazon site and show them their worth! After discussions within the central team of how to continue best practice on their Amazon contract, the team decided to introduce BICSc training. In April 2022, Nat was accredited as a Licensed BICSc Assessor, it was clear by Nat’s smile on her face how proud she was of this achievement! (and rightly so).
Natalia, like so many other amazing assessors we have in the institute really is the epitome of the BICSc mission:
To raise the status and standards of the cleaning industry, through education and accredited training thereby;
- Protecting the operative
- Providing a clean and safe environment
- Preserving assets
- Promoting sustainability
- Producing best practice
Throughout my chat with Nat, she kept talking about keeping people safe, letting operatives know their worth and their talent while improving the service level for the client through the best methods they can adopt. In the future months/ years, Natalia looks forward to accrediting all of the 900 candidates in CPSS skills! A big job, but we are sure she will be amazing!
