Concierge careers guide
A concierge is the very first person to meet guests in places like hotels and member’s clubs. First impressions count!
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Concierge careers: What’s involved
This role is available in a variety of exciting settings, including hotels, restaurants, and member’s clubs to name a few! Working at the main entrance of the venue, you will be the first to meet customers, so first impressions will depend on your friendliness and efficiency.
This role typically operates with shift work patterns varying depending on the hotel and the size of the team.
How Much Money Can You Earn As a Concierge?
These LMI Job Trends give you a sneak peek of how much you could earn starting out for this career, and how much your salary could grow with experience.
Salary guide for concierge jobs
Your earning potential as a Concierge depends on your skills and the style of the hotel, so you could be earning anything between £18,000 to £30,000 if you are based in London. Many employers offer perks such as career development opportunities including training programs/apprenticeships, season travel loans, pension schemes and discounts on accommodation, dry-cleaning, gym memberships, food and beverages.
Skills you need to become a concierge
Useful skills to put in your CV for concierge jobs:
- Proficiency in English; multilingual is strongly preferred
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- Must possess a professional presentation
- Outstanding guest services skills, sophisticated verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast-paced environment
How do you get these skills?
Vocational qualifications and work experience will help you build these skills over time.
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What Qualifications & Training Do You Need For Concierge Careers?
School, College And Training
When considering what you need to enter the hospitality industry, practical experience, strong interpersonal skills and an understanding of business are key. You can become a concierge as a school leaver, and you will be trained on the job!
Hospitality Apprenticeships
If you want to get straight into a role and don’t have directly relevant qualifications or experience, you can train on the job and earn money at the same time by taking an apprenticeship in hospitality.
These are available at different levels. After gaining some experience you could take the:
- Level 1/2 Hospitality NVQ/SVQ
- Level 3 Hospitality supervisor advanced apprenticeship
- Level 4 Hospitality manager higher apprenticeship
Useful qualifications include:
- GCSEs
- A degree in hotel management or relevant field will be a plus
- Certificate in Hospitality Customer Service
- Entry 3 Award in Introduction to the Hospitality Industry
- Principles of Hospitality Management
Once you are ready, the GOV.UK Find an Apprenticeship service can help you to find suitable positions.
Developing Your Skills With Training
If you want to develop your skills in the industry, the type of training opportunities available usually depend on the size of the venue you’d be working for and whether it’s an independent operation or part of a chain.
Larger hotel chains typically offer structured training schemes, while independent venues may be more likely to offer informal on-the-job training.
Who Can Help?
Many professional bodies also offer a range of training opportunities, including activities that count towards continuing professional development (CPD). Find out more below:
- Hospitality Guild – lists training courses including college-based qualifications and apprenticeships, regulation and licensing courses, and CPD options.
- Institute of Hospitality – offers a range of hospitality-related qualifications, professional development workshops, webinars, online courses and networking events.
- UKHospitality – hosts various events across the year and provides publications and resources for members.
What Work Experience Do You Need For Concierge Jobs?
Work Experience Tips
Gaining relevant work experience is can also be a key component to landing your dream role! Any work experience that gives you an understanding of the work culture at hotels or restaurants will help, because you can learn the importance of being clean and neat and making visitors, customers and guests feel welcome. It helps if you have experience working within a similar star standard venue to the hotel you are applying to.
What Does A Concierge Do?
Example concierge daily job responsibilities
- Welcoming customers upon entrance and confirming reservations
- Acting as the point of reference for guests who need assistance or information and attending to their wishes and requirements
- Understanding customer’s needs and providing them with personalised solutions by suggesting activities and facilities provided by the hotel
- Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arranging events, excursions, transportation etc. upon request from hotel residents
- Answering the phone and making reservations, taking, and distributing messages or mail and redirecting calls
- Responding to complaints and finding the most appropriate solutions
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Catering & Hospitality Career FAQs
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How To Find Concierge Jobs: Next Steps
To find jobs for young people in this role, search on job boards for jobs with these words like these in the title:
- Concierge jobs
- Hospitality concierge jobs
- Day concierge jobs
- Weekend concierge jobs
These Youth Friendly Employers offer great opportunities
These Youth-Friendly Employers might be able to help you get great hospitality jobs, training or experience! Take a look.
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