Administrator Apprenticeship: Darlington – #CreateYourFuture

The Rape & Sexual Abuse Counselling Centre (RSACC) is looking to recruit an enthusiastic Business Administration Apprentice to join its Administration Team. You will have great communication skills and be confident when dealing with others. Working as part of a friendly team, you will have an important and varied role in helping the charity’s referral processes run smoothly.

What you will do in your working day

The role would include, but is not restricted to:

• Answer telephone calls and respond to queries from clients and staff
• Create and update client records using the database
• Receive and process client referral forms
• Monitor shared email inboxes, send emails and respond to queries
• Ensure that all paperwork is accurate and processed to agreed timescales
• Build professional relationships with staff, volunteers and external referring agencies
• General administration duties including filing, photocopying, placing bookings, making appointments, as required
• Assist other members of the administration team

The training you will be getting

Training will be provided to achieve the following qualifications:

• Level 3 Business Administrator Apprenticeship Standard
• Training will take place weekly, on a ½ day release basis, at Darlington Borough Council Learning and Skills training centre (DL1 5AJ). Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Business Administrator Level 3 Apprenticeship Standard