IT Service Desk Apprenticeship With General Medical Council: #CreateYourFuture

This a great opportunity to work as a apprentice at a IT Service Desk and be responsible for providing users with remote and desk-side technical support across all GMC facilities.

Closing Date: 03 January 2022

Duties and responsibilities:

• Managing work in a Service Desk system
• Sending emails
• Making phone calls
• Visiting customers at their desk
• Involving other team members and third parties when required
• Creating and completing clear, concise, and accurate documentation including user guides for customers and technical and project documents for use by other IS staff
• Maintaining and building relationships with colleagues, internal customers, and external suppliers
• Managing physical IT stock and software licenses making sure all assets are appropriately tagged, recorded, and tracked around the organisation including undertaking audits
• Suggesting improvements to help the teams continuously improve
• Carrying out general administration including preparing and circulating documents, ordering equipment, and arranging meetings

Desired skills