The On Site Support Engineer is a 2nd Line role responsible for supporting Ergo’s customer base across a geographic area centered around Norfolk. This is a great opportunity for the right candidate.
Check that customers have a valid support contract and what is included within the scope of their Support Agreement (SA)
Take ownership of customer ICT issues and perform a technical diagnosis (remotely & onsite) to find a solution
Escalate support calls to the relevant person if a solution has not been found within an agreed timeframe set by Ergo
Contribute to KPI reports produced by the team for Ergo’s Infrastructure support customers as required
Provide support to internal staff on Ergo ICT Infrastructure as required
Create, Publish and Maintain both System Documentation and Knowledge Base articles for our customers
Ensure that Change Control procedures and documentation are used for re-configuration of Customer ICT Infrastructure(s)
Liaise with customers to clarify the technical implementation details for delivery of SME solutions
Record support calls received by Telephone/Email/Web/verbal into our Helpdesk Software with detailed information on the customer ICT issue
Desired skills
Good communication skills
Relevant experience in an IT and/or networking related role
Experience in a technical support environment
Personal qualities
Technical knowledge of:
WAN and LAN networking technologies
Fault finding and technical troubleshooting
Networking infrastructure- switching, routing and firewall
Desired qualifications
Must have GCSE C/4 grades or equivalent in English and maths
Must have IT specific qualification at either A-level or Level 3 Apprenticeship, or other relevant qualifications
Annual wage
£19,000.00
Working week
Monday to Friday – Remote working and travel to client sites. Typical working day 8:30am to 4:30pm. (There may be some flexibility required when working around client requirements)
Total hours per week: 37.50
Expected duration
24 months
Apprenticeship level
Higher
Level 4 (Higher national Certificate)
Positions
1 available
Address: Po Box 324, Horsford,Norwich, NR10 3WA
Closing date: 07 January 2022
For more information on this job opportunity click here.
Discover Youth Friendly Employers
ABP Foods
Apprenticeships, graduate schemes and an AMAZING early careers academy in the world of sustainable foodEXPLORECareers in Eyecare
From healthcare lab to high street fashion - you don't need a degree to open your eyes to eyecare careersEXPLOREAspiration Training
Traineeships & Apprenticeships in childcare, dental nursing, teaching, health/social care, and business adminEXPLORECareers in Racing
Horse racing is a great career choice! British Racing is the 2nd largest spectator sport after football. EXPLORECatch22 Youth Services
Want to overcome barriers in life, whatever your background? Want employers to give you a chance? We can help.EXPLORECoach Core Apprenticeships
See how Coach Core Apprenticeships get you into sport careersEXPLORECoca-Cola EuroPacific
Want to work for one of the most well-known brands in the world? They work hard to develop their young people!EXPLOREEnvironment Agency Careers
Our work helps to protect and improve the environment to make it a better place for people and wildlife. Join us!EXPLOREEssex Youth Service
Aged 13-25 and live in Essex? Get involved in fun activities, The Duke of Edinburgh's Award and online Plan B Traineeships.EXPLOREGeneration: Free Skills Training
Get FREE skills and careers training today! Generation gives you skills and connects you with employers to find a job fast.EXPLOREGet Into Teaching
You can get a teaching degree for FREE with apprenticeships!EXPLOREHeidelberg Materials
Play to your strengths. Travel the world - if you want to. Work with people, money, sales, or technical skills!EXPLOREHaven
Joining Haven is more than just a job. Our early careers are a breath of fresh air!EXPLOREHistoric England
Discover early careers in heritage for all backgrounds, skills and interests.EXPLOREIHG Early Careers
Discover how you can grow your career in hospitality!EXPLOREWorking in local government
Local government touches everyone's lives every dayEXPLOREMartin Brower Careers
Break into business, admin and supply careers with Martin Brower. Don't settle for the status quo.EXPLOREMcDonald's Early Careers
You probably knew you can get McDonald's Apprenticeships. Did you know you can also study for a FREE Management Degree?EXPLORENCFE Vocational Qualifications
Young people get amazing perks when they work for the NCFE, with apprenticeships and more. The training is great, too.EXPLOREPret Apprenticeships & Careers
When you apply for a Pret Apprenticeship or junior role, you’ll belong to a community of achievers. Get support on your own unique career journey!EXPLOREPrezzo Restaurant Careers
Prezzo offers so many early careers, from cooking great food and giving great customer service to managing like a boss!EXPLORERed Carnation Hotels
Have fun at work with internships, degree apprenticeships and management schemes when you join Red Carnation Hotels.EXPLORERoyal Air Force
There’s nothing like a career in the RAF, it’s not just a job but a way of living.EXPLORESevern Trent Careers
Discover opportunities for apprentices, graduates and undergraduates in the office and beyond!EXPLORESodexo
Come and EXPLORE your career at Sodexo. See what amazing opportunities come about along the way.EXPLORESurrey County Council Careers
Thinking about rewarding apprenticeships and early careers in a diverse environment? Fire up your career with SCC! EXPLORETaylor & Francis Early Careers
Our international publishing company believes in doing things differently. You could be just what we need!EXPLOREThe British Library
Work experience, internships and apprenticeships with The British Library open up a WORLD of possibilities.EXPLOREVHR Technical Recruitment
The VHR talent academy can help you get into a successful technical recruitment career - with NO experience!EXPLORE