Customer Service/Recruitment Traineeships are 6-8 weeks –
Learners will achieve a City & Guilds Level 2 Certificate in Customer Service, (The customer service qualification will be delivered online with Helen our Tutor)
Plus;
FULL ACCESS to our online training – CPG ‘ Recruitment’ Modules
Face to Face Online Sessions – Pre-Employment sessions on how to get that trainee recruitment role!
Employability training (Sector specific)
ICT up to Level 2
Level 2 Award in health and safety in the workplace
Level 1 Introductory award in personal and social skills
Level 2 Certificate in leadership and team skills
Maths and English (if required – not mandatory)
What will they learn?
Recruitment Careers Overview – Why Recruitment? The pay, incentives, rewards, and career path!
How to find a job in Recruitment – Session delivered from our Internal Recruitment Director
Industry Bodies, Regulators, and Associations – Who and why?
Who are your customers? Who are your stakeholders?
CV Resourcing – How to resource and find CV’s
Job Boards & Boolean searching
Formatting CV’s – What makes a good layout, templates, and examples
Adverts – How to write a good advert, one to draw in applications!
Social media – How this is used within recruitment
Lead Generation – How to find candidates, clients, and hiring managers
Owning performance – Forecasts and Pipeline
Communication – On the phone and within the team
Health and Safety – Considerations within the work environment
GDPR, Data Protection & AWR – Rules and Regulations
Diversity & Inclusion – Why it is important within
Systems – CRM, Vetting, CV Databases, Job boards, Google & Office 365, Phone systems
Managing your behaviours in the workplace – Uniform, performance targets, KPI’s, performance reviews, bonuses, and appraisals
Additional online Workshops: Champions, mentors & guest speakers within the industries
Also to remind you all the eligibility for the programme is;
Unemployed or employed part-time less than 16 hours a week, or self-employed earning less than £17k a year
Aged 19 – 24 (aged 19 or over on 31st August 2020)
Cannot be qualified above a level 3 (A-level) or equivalent (if qualification is in customer service must be a level 1 or under)
Cannot be enrolled in any other government funded training programme or college/university
Must have the right to work and live in the UK
Type of candidate this would suit;
Someone who is not afraid to pick up the phone or engage in conversation (we can help boost confidence but this is something they WILL have to do so an understanding that they will have to do this)
Passionate about helping others and interested in getting into recruitment
Someone who likes the idea of earning on top commission and bonuses! (Typically recruitment roles come with rewards and bonuses!)
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