Customer Experience and Approvals Coordinator

Contract: Permanent 

Location: Home based

Hours per week: 39

Salary: £24,368 per annum 

About the role

We're excited to be looking for a Customer Experience & Approvals Coordinator to join our Customer Experience team.

As a Customer Experience & Approvals Coordinator you'll support the centre approval and additional qualification approval processes to grow the Active IQ customer base, and existing customer portfolio, in line with the business plan, contributing to the achievement of increased revenue.

How you’ll make an impact:

• Being a main point of contact for approved Active IQ private training providers and allocated key accounts for any administrative enquiries
• Supporting and processing applications for new and additional qualification approvals, from initial enquiry to submission of approved applications, within agreed timeframes
• Providing exceptional telephone and email support to Active IQ customers as well as build and maintain relationships with Active IQ customers through exceptional customer service delivery
• Maintaining accurate learner registration information and providing centres with guidance and support on certification claims, eLearning registrations and resource ordering
• Working in partnership with the Head of Operations and Customer Relationships to contribute to the achievement of targets

We’d love to hear from you if you offer the following:

• Previous experience in a customer service role and/or an administrative role within a team environment
• Fully conversant with Microsoft office products
• Confident telephone manner and the ability to work to deadlines
• Communicate effectively

Read the full Job Description  to find out more.

What will we offer you in return? 

One of the biggest rewards of a career with Active IQ is contributing to our promise to support the delivery of the highest possible quality learning experiences for our learners and for them to achieve the best possible outcomes as a result.  

You’ll also have access to a fantastic range of employee benefits and support for your personal and professional development, including:

• Company pension
• Life assurance (4 x basic salary)
• Free learning resources on our in-house ‘Learning to Grow’ platform
• Annual discretionary bonus
• All equipment needed to ensure you’re able to complete your duties (including a phone where required) 

We also support your health and wellbeing by giving all colleagues access to:   

• A minimum of 25 days annual leave, plus 8 bank holidays 
• Gym membership (to the value of £300)
• A flexible and hybrid approach to working to support a work-life balance 
• Access to private medical insurance (upon successful completion of probation)

A career with Active IQ

Active IQ operates globally and is the UK's leading Ofqual-recognised awarding organisation for the physical activity sector. We are dedicated to working with our approved centres to build and develop high-quality qualifications and resources and with our apprenticeship providers to deliver expert End-point Assessment services. We champion industry standards at the highest level in the UK and Internationally to provide a strong and highly skilled workforce.

We develop. We approve. We quality assure. We certificate. We change lives.

Want to know more about Active IQ?  

Take a look at our website https://activeiq.co.uk/

How to apply 

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us? Apply with your CV if you have the commitment to excel in this position. 

Closing Date: Wednesday 7 August 2024 

Interview Date: Monday 12 August, Tuesday 13 August 2024

Equality, Diversity and Inclusion (EDI) statement 

Creating a fairer and more inclusive society is at the core of who we are at NCFE and Active IQ. We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.  

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.