Accounts Manager
Are you looking to become an accounts manager? Customer Service is an important department in any company and can open the door to many roles within the company.
If you are interested to see how your skills can be used within this role, keep reading.
Accounts Manager careers: What’s involved
Account managers are the main contact between companies and their customers. They are interested in the client’s satisfaction, so they are there to address any needs and issues as soon as possible to maintain a strong relationship.
It is also important to work closely with other departments in the business depending on the needs of the customer.
Your stories: Teresa’s glad she got into account management via the cleaning industry!
How much money can you earn as a Accounts Manager?
These LMI Job Trends give you a sneak peek of how much you could earn starting out for this career, and how much your salary could grow with experience.
Salary guide for Accounts Manager jobs
The amount of money you can earn in the job role as account manager can be dependent on a number of different factors such as the company you are employed by, the location of your job, are employed on a full-time basis or is it part-time. The starting salary for an account manager with very little experience would be £25,000 per annum, with more experience the highest salary you could earn would be £42,500 but on average an accounts manager will earn £32,500.
Cleaning and facility management career FAQs
To progress your role more speedily, or, to gain insight into these fantastic roles, why not take a look at some of the great training offerings that are out there?
Some examples include:
- BICSc Licence to Practice Qualification
- Certificate in Cleaning and Support Services Skills
- Certificate in Cleaning Principles (RQF)
You can find out more with the British Institute of Cleaning Science.
You can also try out these amazing FREE certified courses to build your CV!
Assistant Technical Specialist Kelsey Hargreaves is a young person who has got far in the world of cleaning, hygiene and facility management. She shares her top reasons for getting into the world of cleaning after university, and her reasons might inspire you too:
- I wanted to help create safer environments
- I wanted to help give people opportunities
- I enjoyed working alongside hard working people
- I wanted a career in an industry that was trying to solve environmental issues
- I wanted a career where I could develop
- I wanted to work in an industry that was diverse and vibrant
- I wanted a career where I would be listened to
Domestic cleaning used to be called the ‘invisible industry’ but times are changing because it is such a huge market. It is now getting the benefit of more attention, better resources, and more support and development for your career.
Becoming a Chartered Practitioner in Environmental Cleaning involves one of two routes and is great recognition of your achievements in the industry as you grow in experience.
If you’re wondering just how big the UK cleaning industry is – and who can help you get ahead – then check out this megalist of organisations in the sector and how they can help you get ahead.
Skills you need to become a Accounts Manager
Being an accounts manager will require a number of skills, here’s a few!
Useful skills to put in your CV:
Customer Service skills: Demonstrating patience and understanding whilst being able to solve problems and show initiative to keep a customer satisfied, especially if they have a complaint.
Time management: The ability to use your time wisely and efficiently so you are able to achieve the goals you set out for yourself in the day.
Communication: Is the ability to convey or share feelings/ideas effectively without any misinterpretation, misunderstandings, or misleading people.
Organisation: Be able to manage your time effectively, set goals and prioritise tasks so you are able to achieve set goals.
Problem-solving: Being able to recognise and identify a problem either before it occurs or being able to implement the best solutions afterwards.
IT skills: Within the role you may be asked to use several devises i.e., a tablet, phone, computer, laptop and their operating systems and software. It is about being able to operate these comfortably.
Negotiations: Being able to have a discussion with either a buyer or seller and resolve an issue that both parties find acceptable.
Top Skills-boosting Tips
Do some personal research into how the cleaning industry puts a big focus on safety, health and the environment.
They are all really important in the world of cleaning!
How Do You Get These Skills?
Vocational qualifications and work experience will help you build these skills over time.
Build Your Skills With the FREE Young Professional Programme
What Qualifications & Training Do You Need For Accounts Manager Careers?
Employers usually look at hiring candidates who have a bachelor’s degree in relevant subjects to account managing, any subject that will help you understand consumer behaviour.
Business
Business administration
Sales
Marketing
Advertising
Naturally the entry requirements for some for the course will vary depending on what kind of degree you want to pursue, are you looking at a foundation degree or a bachelor’s degree? For a foundation degree, you will usually need a minimum of three A Levels.
Apprenticeships
As an alternative, there are apprenticeships available for this type of study which are a great way to gain insight into working life. If you are looking at a level 2 apprenticeship you will need to be 16 or over and not in full-time education, if you are looking into an apprenticeship at a level 3 then some employers may require you to have at least three GCSEs or equivalent at grades 9 to 4 (A* – C) some places may also require some work experience. It is always a good idea to keep a CV that is up to date with all your relevant experience, if you have any experience in leading a team it will reflect well on you.
There is also the opportunity to receive outside qualifications. The mtd offer an account management training course that will help develop skills and techniques that will help you as an account manager. This course does come at a cost, if you are already working for a company then there is a chance that they may fund this for you as part of your personal development if it also benefits the company.
Who can help?
Many professional bodies also offer a range of training opportunities, including activities that count towards continuing professional development (CPD). Find out more below:
The British Institute of Cleaning Science (BICSc)
BICSc is the largest independent, professional, and educational body within the cleaning industry providing training and education, setting standards and procedures for cleaning. BICSc membership now stands at over 55,000 individual and corporate members in the UK and Internationally.
The Institute of Workplace and Facilities Management (IWFM)
The Institute of Workplace and Facilities Management (IWFM) is the body for workplace and facilities professionals. IWFM empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. The IWFM was established in 2018. It builds on the proud heritage of 25 years of the British Institute of Facilities Management.
What Work Experience Do You Need For Accounts Manager Jobs?
Whether your work experience is paid or unpaid any experience in a customer service-facing environment will benefit you on your journey to being an account manager.
Most candidates tend to have 3 to 5 years of experience working directly with customers and building on their interpersonal skills that will be central to your role.
What Does An Accounts Manager Do?
Account managers typically work 37 hours a week, Monday to Friday, however, some account managers may have to work unsociable hours, especially if they are meeting clients face to face but this will vary based on the company’s needs. Below is what the working week may look like for an account manager:
In all parts of the industry you can expect to:
Developing new clients and up-selling and cross-selling
Meeting and communicating with clients
Identify and evaluate the client’s needs
Putting proposals together for the client
Maintaining long-term relationships with clients
Following up on any client requests
Handling and solving client queries
Completing progress reports
How To Find Accounts Manager Jobs: Next Steps
Most candidates find themselves progressing into the role of account managers as they begin with entry-level jobs to gain the experience that is required of them, the other way is to apply for the job directly. Below is a list of common job search sites:
Reed
Indeed
Totaljobs
CV-Library
Glassdoor
You can take a look at our database of local opportunities to see if there are any relevant jobs, work placements, or careers events and workshops to help you get started.
Get Into Cleaning Careers With Caring Employers
These employers and organisations are here to help. They care about your potential and desire to learn, not just your qualifications and experience. They may be able to offer traineeships, apprenticeships, graduate schemes, first jobs, careers advice, wellbeing support and much more.
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