Business Support Apprentice – Chelmsford, Essex With Essex County Council: #CreateYourFuture

Are you looking to become a crucial part of a friendly, welcoming and high achieving team? This could be the opportunity you are looking for!

Closing Date: 3 April 2023

About the opportunity

Essex County Council is looking for a motivated and enthusiastic individual to join our team as an Apprentice within our Business Support function.

The role will be extremely rewarding if you have an interest in office administration, enjoy helping people and being part of a busy team in a challenging role and as an entry point, for someone considering a career in Administration, Local Government or Social Care. ECC highly values its apprentices and successful candidates will be encouraged to develop and in time progress within the organisation, with over 85% securing permanent roles during their apprenticeship.

This position provides the work-based experience to compliment the learning-based elements of the Apprenticeship Framework and will offer you a supportive environment in which to gain a wealth of experience and transferable skills such as IT systems, organisational skills, effective teamwork and communication.

Business Support provide high quality administrative support to all Essex County Council front-line services, so can offer experience in all aspects of customer service and administrative tasks during the apprenticeship.

What will you be doing?

You will assist with the delivery of routine administrative tasks, dealing with day-to-day work including (but not limited to):

• Inputting data from source documents into the relevant recording system, checking the accuracy, verifying and correcting data.
• Responding to emails.
• Telephone calls.
• Maintain your own diary and work pattern management.
• Photocopying/ scanning.
• Sending letters and dealing with incoming post.
• Attend meetings with team colleagues and Managers, either in person or by video.
• Working from home or in an office space.
• Work alongside other administrative assistants and apprentices who will train you and support you through the day-to-day work.
• Follow ECC policies and procedures for task completion and our expected standards of behaviours.

About You

You will be:

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Highly organised and reliable.
• Capable of prioritising a demanding workload and have a “can do” attitude.
• Able to take ownership of work and achieve the agreed commitments.
• Able to communicate effectively as well as have an ability to build and establish relationships and provide a high-quality service to customers.
• Proficient in Microsoft Office/Office 365 applications and willing to learn new systems.
• Have a friendly approach and a good phone manner.
• Emotionally intelligent.
• Good teamwork skills and a commitment to collaboration.
• Experienced in a working environment is helpful, but not essential.

Essential Requirements for the role:

• Functional Skills Level 1 in Maths and English (or equivalent), which is a Grade D/E or 2/3 to begin the apprenticeship.
• Ability to reach a Level 2 Functional Skills in both Maths & English by the End Point Assessment (EPA), if you do not already have this.

How to apply

If you’re interested in applying for this role, click the button to find out more and apply!