Bank Customer Adviser Jobs
Bank customer adviser jobs… did you know?
Similar jobs: Banking customer adviser, banking customer service adviser You are the human face of any bank or building society! As a bank customer adviser you’ll help customers in person and over the phone, either working behind the counter at a high street bank branch or at a desk with a headset and computer in a bank call centre. Industry: Business and Administration [su_coloured_section heading_text="Bank customer adviser job trends" heading_background_colour="#00aeef" heading_colour="#fff" background_colour="#fff"] [su_spacer size="10"] [su_row] [su_column] [lmi soc="4123"] [/su_column] [su_column]How much money can you make as a bank customer adviser?
£15,000 - £24,000 (UK average) Recent labour market information says you can earn on average between £15,000 and £24,000 a year as a bank customer adviser in the UK. Your starting salary can vary because of factors like level of experience, training, or location. [/su_column] [/su_row] [/su_coloured_section] [su_coloured_section heading_text="What entry qualifications and training do you need for this job?" heading_background_colour="#00aeef" heading_colour="#fff" background_colour="#fff"]School, college and training
You are often expected by banking employers to have at least four GCSEs grades 9-4/A*-C or their equivalent, with passing grades in English and maths. DID YOU KNOW? Some banking employers will ask you to have relevant qualifications. Others will decide if the job is a good fit for you by inviting you to pass a series of selection tests so you can show what your strengths are. Banks often provide a range of entry programmes for graduates with a second-class degree and for school leavers with at least three A-levels (or four H grades) or the equivalent. You may also be able to apply for one of these programmes with an equivalent vocational qualification.Apprenticeships
You can apply for a wide range of finance apprenticeships that could help you pursue a career in banking, business or finance. As an apprentice you would earn a salary and gain relevant work experience while studying towards an industry-recognised qualification. You can apply for an apprenticeship if you are aged 16 or over and not in full-time education.Career progression and further qualifications
You could move into specialised customer advice and service roles within banking, or to take on a customer service role in corporate or investment banking instead of retail (high street) banking. You could also get promoted to management positions. [/su_coloured_section] [su_coloured_section heading_text="What experience do you need for banking customer service jobs?" heading_background_colour="#00aeef" heading_colour="#fff" background_colour="#fff"]Work experience
Any previous work experience you can gain in customer service, using office software or cash handling will come in useful – so working in a shop or at a call centre would help your CV. Examples of relevant work experience include:- Work shadowing (even if it’s just for a day)
- Work placements in a company
- Work placements on a degree course
- Previous experience of handling cash, using office software and customer service
- Excellent communication skills as your key activities will involve helping customers with their queries
- Good maths skills – you’ll have digital support when it comes to doing sums but knowing your pounds from your pence will help
- self-belief skills – part of your job will involve selling financial products to customers, and knowledge of these products will grow with time and training
- Attention to detail
- Staying calm under pressure if customers are worried or angry about their money situation.
- High street bank, behind the counter
- Banking call centre
Example job responsibilities:
- Updating customer accounts using the IT system (which you’ll be trained how to use)
- Greeting customers and dealing with their enquiries
- Processing payments and withdrawals (money in and money out)
- Setting up new banking accounts for customers
- Helping customers to apply for mortgages (money for a house) and loans (borrowed money they’ll have to give back).
- General administrative tasks
- Banking apprenticeship
- Bank customer adviser
- Bank customer service adviser
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